Property Specialist – Customer Support (4 Days WFH)

Are you a confident communicator with a passion for helping people? We’re looking for a Property Specialist to join our team and provide expert support to landlords across the UK. This is an exciting opportunity in the property sector, offering flexible working, a 10-week structured training programme, and excellent employee benefits.

While not essential, previous experience in property or housing would be advantageous.

What you’ll do:

• Act as a first point of contact for landlords via phone, email, live chat, video calls, and online forums, providing clear, accurate, and solution-focused guidance.
• Log and maintain all interactions to ensure information is accurate and up to date.
• Meet and maintain high standards of performance, achieving KPIs such as call response times and customer satisfaction scores.
• Signpost landlords to additional resources, third-party services, or training where appropriate.
• Support landlords with queries on property management, tenancy processes, and legislation within the private rental sector.

Additional Information:

• 4 days from home per week, with a centrally located office for the remaining day.
• 25 days, increasing to 26 after 3 years’ service, and 27 after 5 years.
• 4 times salary.
• Westfield Health.
• 10-week structured plan to support your development.
• 12-month fixed-term, with a strong likelihood of becoming permanent.
• 37.5 per week between 8.30am – 5.30pm