Let's Connect! 0161 832 03 03 CEA@connectionsrec.co.uk
Connections Recruitment
Published
24 April 2024
Location
Ipswich, United Kingdom
Category
Job Type

Description

Connections is excited to collaborate with a prominent property developer located in the bustling heart of Ipswich. We are currently seeking a skilled Front of House Manager to oversee a Development, encompassing services such as event management, community engagement, and amenity support.

The Front of House Manager will play a pivotal role in ensuring exceptional customer service standards and fostering a cohesive team environment. Adopting a One Team approach, you will lead the Reception Team and Trusted Service Partners to deliver outstanding service and leave a lasting impression on tenants and visitors alike.

Key Responsibilities:

  • Maintain impeccable standards of presentation and service, directly managing the Reception Team to deliver 5-star service consistently.
  • Cultivate strong tenant relationships, collaborating with the Customer Experience Team to organise events and experiences onsite.
  • Keep the building-specific app updated with the latest events and offerings, ensuring tenants are informed and engaged.
  • Participate in Building Management meetings, providing updates on Front of House operations and contractor management.
  • Collaborate with local partners to secure discounts and enhance tenant services, promoting community initiatives like car-pooling.
  • Review and update the Building Operations Manual regularly to ensure accuracy and compliance.
  • Serve as a motivating leader, spearheading initiatives and gathering feedback for continuous improvement.
  • Conduct building showarounds, showcasing available office space and highlighting the benefits of the workspace, building, and location to potential tenants.
  • Assist the Building Manager in Front of House Service Delivery, assuming Facility Management duties in the absence of the Assistant Building Manager.
  • Liaise with tenants and the Facility Management team regarding move-in/out requirements, tenant fit-out, and ongoing tenant issues.

Qualifications and Skills:

  • Proven experience in a customer service leadership role, preferably within the property or hospitality sector.
  • Strong communication and interpersonal skills, with the ability to motivate and inspire a team.
  • Excellent organisational and multitasking abilities, with a keen eye for detail.
  • Knowledge of building management principles and practices (desirable) 
  • Familiarity with event management and community engagement initiatives (desirable) 
  • A proactive and adaptable mindset, with a commitment to delivering exceptional service.

If you are passionate about delivering exceptional service and creating memorable experiences for tenants and visitors, we want to hear from you. 

Location: Ipswich, United Kingdom
Employment Type: Full-time
Working Hours: 8am to 5pm Monday to Friday 
Salary: £35,000

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