Connections Recruitment
Description
Connections The Recruitment Specialists is proud to partner with a well-established financial services provider, offering Mortgage services to customers across the UK.
We are looking for a proactive and customer-focused Mortgage Helpdesk Advisor to join their growing team. While experience in financial services would be a distinct advantage, full training is provided for the right candidate.
What You’ll Be Doing:
- Handling inbound mortgage enquiries, providing expert guidance and support.
- Acting as a subject matter expert on mortgage products, ensuring advisers receive accurate and timely information.
- Completing fact-finds and offering tailored recommendations to advisers to help meet their clients' needs.
- Answering queries about mortgage solutions, highlighting product benefits, and encouraging engagement with services.
Why Apply?
- Professional development – opportunity to gain qualifications such as CeMAP, CeRER, CII
- Outstanding benefits package, including:
- Life Assurance (8x salary)
- 7% employer pension contribution
- 27 days holiday (+ ability to purchase 4 additional days)
- +1 wellness day & +0.5 celebration day
- Electric Car Leasing Scheme
- Free car parking
- Regular social events and ongoing staff development
- Salary progression – structured increases of £500 at key milestones.
- Hybrid working – regular WFH days on Tuesdays, Fridays, and bi-weekly Thursdays.
How to Apply: If you're passionate about mortgages and customer service, we’d love to hear from you!
Apply now to take the next step in your career.