Connections Recruitment
Description
Are you a confident communicator with a passion for helping people? We’re looking for a Customer Service Advisor to join our team and provide high-quality support to landlords across the UK. This is an exciting opportunity to work in the property sector, offering a flexible, mostly remote working arrangement, a comprehensive 10-week training programme and excellent employee benefits.
What you’ll do:
- Respond to landlord queries via phone, email, live chat, video calls and online forums, providing clear, consistent and accurate advice on the private rental sector.
- Log all interactions for future reference, ensuring information is accurate and up to date.
- Achieve and maintain high standards of performance, meeting KPIs such as call answer rates and customer satisfaction metrics.
- Actively listen to members and provide practical, solution-focused guidance.
- Signpost landlords to additional resources or third-party services and training where appropriate.
Additonal Information:
- Annual leave: 25 days, increasing to 26 after 3 years’ service, and 27 after 5 years.
- Life assurance: 4 times salary.
- Cash plan benefit: Westfield Health.
- Flexible working: 4 days from home per week (centrally located office)
- 10-week structured training plan to support your development.
- 12-month fixed-term contract with a strong likelihood of becoming permanent.
- 37.5 hours per week between the hours of 8.30am – 5.30pm (3/4 Saturdays per year, 9am - 1pm)
If you’re enthusiastic, customer-focused and looking to grow your career in the property sector, we’d love to hear from you.