Administrator/Sales Order Processor

Administrator /Sales Order Processor required for Leisure wear supplier in Whitefield 

We are seeking a detail-oriented and organised Sales Order Administrator to join our team. The role involves processing sales orders, handling customer and agent queries, managing stock availability, and coordinating logistics. The ideal candidate will have strong administrative skills, excellent communication abilities, and experience with order processing systems such as SAP.

Key Responsibilities:

• Process sales orders via telephone and email using SAP.
• Raise Proforma Invoices and handle related queries.
• Respond to customer queries regarding faulty products, invoice disputes, stock availability, discounts, and image requests.
• Assist agents with inquiries on stock availability, promotional offers, discount levels, and order issues.
• Check stock levels using SAP and share details in Excel when needed.
• Maintain and update the customer discount master spreadsheet for each season (e.g., SS25).
• Verify customer account status and credit limits before dispatching orders.
• Raise pick notes, distribute them to the warehouse, and ensure timely dispatch.
• Generate invoices for dispatched orders daily.
• Obtain freight quotes for international orders.
• Arrange and manage bookings for specific customer collections and deliveries.
• Organise pallet collections and liaise with the warehouse team.
• Maintain product pricing in Stock Card, ensuring correct discount levels.
• Enter customer-specific pricing into individual accounts.
• Monitor line summary, pre-book orders, and proforma orders.
• Address warehouse stock issues, liaise with the warehouse manager to make adjustments where necessary
• Amend pick notes when stock discrepancies arise.
• Prepare commercial invoices for international shipments and customs clearance.
• Prioritise urgent orders with the warehouse team.
• Coordinate with embroiderers for custom orders, including raising embroidery forms/visuals using Adobe/Canva.
• Perform general administrative tasks as required.

Key Skills & Experience:

• Previous experience in sales order processing or a similar administrative role.
• Familiarity with SAP or similar order management systems.
• Strong proficiency in Excel and data management.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritise tasks in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Experience liaising with warehouses, couriers, and freight services.

If you are highly organised, detail-oriented, and looking for a dynamic role within a growing company, we encourage you to apply!