Logistics & Order Coordinator

We are seeking a proactive and detail-oriented Customer Service & Logistics Coordinator to join our Manchester-based team. In this role, you will support our customer service team with order management, service inquiries, and workflow analysis to optimise efficiency. You will also document and enhance processes while providing exceptional service to our customers, contributing to the continued success of our operations.

Key Responsibilities
Order Management:

• Input and verify customer orders, ensuring accuracy and timely processing.
• Coordinate with internal teams (sales, logistics, finance) to ensure smooth order fulfilment.
• Monitor and update customers on order status, addressing discrepancies or issues promptly.

Customer Service:

• Act as the first point of contact for inquiries related to stock levels, delivery timings, logistics, and pricing.
• Handle and resolve customer concerns professionally, escalating complex issues when needed.
• Build strong customer relationships through clear communication and reliable support.

Workflow Analysis & Process Improvement:

• Analyse team workflows to identify inefficiencies and propose enhancements.
• Document and refine operational processes, ensuring clarity and consistency.
• Collaborate with the team to implement and test improvements that align with business goals.

System Utilisation:

• Utilise CRM and ERP systems such as Zendesk, Dynamics 365, SAP, or Oracle to manage orders and customer interactions.
• Leverage software to improve team efficiency and provide data-driven insights.

Performance Monitoring:

• Collect and analyse data on order processing and customer interactions to measure team performance.
• Prepare reports on key metrics, highlighting trends and areas for improvement.
• Share feedback and recommendations with the Customer Service Manager to drive continuous development.

Qualifications and Skills

• Proven experience in customer service or logistics coordination, preferably in a similar industry.
• Familiarity with CRM/ERP systems (e.g., Zendesk, Dynamics 365, SAP, Oracle).
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational abilities.
• Analytical mindset with a focus on process improvement.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to thrive in a fast-paced, collaborative environment.

Benefits

• £26,000 base salary and comprehensive benefits package.
• Opportunities for professional development and career growth.
• A supportive and team-focused working environment.